Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Each ticket that you submit to our customer support staff will be responded to in up to 60 minutes. The basic requests shall be answered right away. Yet, if the assistance question you have posted needs the assistance of a licensed admin technician, we will address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Customer Assistance Service

  • Our technical assistance team is going to be working for you day and night to to respond to all service request tickets that you send. We offer technical support for the software packages that are pre–installed on your web server. These include our custom designed Website Control Panel, the preferred Operating System as well as the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A thorough and constantly updated articles base is included in our custom–built Website Control Panel. It gives you quick tips about how to carry out all of the basic web site managing tasks. The Help area presents extensive how–to articles and reviews and step–by–step video lessons. You can open the Help area by clicking on the Help or Video buttons in the right part of each Control Panel section.