1 hour ticket response
Fast support is our main task and that is the reason why we have a team of trained technical support engineers who are prepared to provide a fast answer to any question that you may possibly have. Simply post your support ticket from your Website Control Panel and we will reply within sixty minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute response time.
A First–Rate Customer Care Service
Our customer care staff representatives have immense experience in the shared website hosting plans market and are knowledgeable enough to provide a prompt answer to your problem. If, however, the case at hand is not within the competency of a technical support engineer, the support ticket will be sent to a developer or sysadmin for further assistance.
An Easy–to–Browse Help Section
In the Website Control Panel you will find an easy–to–navigate Help section where you can find quick tips on how to use our web hosting services. You can get the answers to your inquiries in the F.A.Q. section, find more hints in the web hosting account administration articles or check out the educational video tutorials.