Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help section built into’s Website Control Panel features a selection of help articles and frequently asked questions. Aimed at solving any common issue that you might come across, they are written by our support team of experienced technicians.

  • Top quality support service
  • Instructional Videos

  • For people who prefer to learn how to handle a typically encountered problem by watching an educational video clip, we have added a collection of video tutorials to our Website Control Panel. All the videos are brief and easy to follow. They offer you visual demonstrations of various site management techniques.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 help desk service and come with a 1–hour support ticket response time guarantee. Our seasoned support engineers will be online for you 7 days a week and will rectify any issue that you may possibly stumble upon within less than sixty minutes after the support ticket submission. In the majority of instances, a reply will be given to you in less than twenty minutes.