A 1–Hour Response Time Guarantee
We provide a one–hour response time guarantee for every support ticket or e–mail that you send to our customer service team. We will quickly respond to all general enquiries and forward the case to our system administrators if additional assistance is needed. If you take advantage of the Optional Admin Services package, we’ll execute any of the included server administration services at a time that has been discussed with you in advance.
An Excellent Support Service
Our tech support team will be available to you 24–7 should you require assistance while working with our Website Control Panel or with any of the applications that we pre–install for you on the server. What is more if you need assistance with all the everyday admin tasks on your dedicated server, you can take a glance at the Optional Admin Services package, that includes backup disk space, weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Each dedicated web hosting plan is fitted out with our cost–free Website Control Panel, which offers an extensive knowledgebase and a group of instructional video tutorials. Whenever you require help while working with the Website Control Panel, just click the Help or Videos buttons in the top right corner.