A 99.9% Server Uptime
Our shared website hosting platform is based on a dependable, top–notch hardware configuration and a strongly modified Linux distribution. That’s why, no matter what your website is, or how many site visitors you’ve got, or even if there’s a DoS attack, our physical machines will remain up and your websites will stay online.
Our shared website hosting plans plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on world–class hardware components fabricated by Juniper. Besides, on each and every router, we have installed a firewall with a sophisticated set of rules that will filter all questionable requests.
Thus, in all our data center facilities – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have done our best to curtail all potential risks with our cloud hosting plans and despite the fact that we offer premium–quality tech support, there are situations when the client simply isn’t happy with what we are offering. Or he wants to migrate to a more robust web hosting solution, like a VPS server or a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully happy, you will receive a refund.
24/7 Technical Support
We have attentively hand–picked each member of our 24x7 support staff so that we can provide the best client support that you can possibly get. Each of our technical support engineers has lots of years of experience working with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they are available to you 24x7 – you will be able to reach them at any time and they’ll respond back to you as quickly as possible.
Their average support ticket response time is just 20 minutes, whilst with other web hosting suppliers you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be responded to within 60 minutes.