In the event that you have ever had a shared website hosting account before or you've dealt with any kind of online service, you are probably aware from your own experience that for many things it's better to speak with a live person over the phone instead of exchange tickets or email messages. If you want to know more about a particular service before you order it or when something small-scale should be made, for instance, it will be easier and a lot faster to get it done in real time. If you are able to speak with representatives by phone, it's very likely that you're dealing with an actual web hosting supplier, not just a reseller. The level of support that you will get over the telephone varies between different providers - from standard issues to professional technical support. Usually the majority of providers supply pre-sales assistance and first level telephone support, while more complicated tech issues are handled through electronic mail and / or tickets.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hrs daily, you are able to get in touch with us and speak with our customer support representatives to learn more about the shared website hosting plans
that we offer and ensure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we have phone numbers on 3 different continents so you can call the one nearer to you - in the U.S.A., the UK or Australia. In case you are already a customer, you will be able to phone us about general and billing issues, or even about some technical issues. In case the problem is strictly technical or it needs more time to investigate, you will have to use our ticketing system, which will allow both you and our tech support crew to keep track of the info supplied by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server
plans that we offer. Whether you'd like to know more about the packages, you have some billing issue or some general issue, you can call us. Despite the fact that some more complex problems could need a support ticket to give some time to our tech support team to analyze, we can help you with a range of technical questions on the phone as well, saving you time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have a global number where you can contact us.