Should you ever experience a problem with your site and be incapable of taking care of it yourself, ask the respective web hosting company’s client care team to help you bring the website back online. A prompt resolution would be the best-case scenario, but lots of hosting companies respond within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if the problem can be fixed without much effort, your site may not function satisfactorily or it may not be available whatsoever for a long interval, so you may lose prospective clients as it’s very unlikely that anybody will be willing to go back to a broken site. This is why, you need to make certain not only that you can get in touch with your hosting company, but also that they can answer and help you in a timely fashion. If a web app update doesn’t go smoothly or if you delete something mistakenly, for instance, the website should be fixed speedily in order to avoid long downtime.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any technical support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Whatever the nature of your enquiry or issue may be, we’ll lend a helping hand instantaneously and will provide you with the required info to fix any problem with your websites. The actual reply time commonly doesn’t surpass 15-20 minutes, which suggests that you can forget about waiting around for hours and hours on end to get an issue sorted out or what’s even worse – waiting around a whole day only to obtain a reply that more info is needed while nothing’s sorted out. We’ll assist you in a jiffy purely because we understand how expensive time can be in the dynamic digital world. The 60-minute response guarantee applies to any technical or billing question that you may have relating to our shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service team representatives will be at your service at all times and they’ll respond to any ticket that you send via your web hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed regardless of whether you’ve got a general question concerning your semi-dedicated server or you run into a certain obstacle and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24 hours a day to take care of any technical, billing or general issue. If you contact us about anything that’s within our capacity, we’ll solve it before we reply to you, so you won’t have to wait for hours or even days while the problem lingers. If there’s something that you need to do on your end, we’ll provide you with the required details – what possible solutions to try out, what actions to take, etc.