When your website hosting provider offers live chat support, you can speak with a representative live and find out helpful information or get an issue resolved timely. The basic advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with world wide web access, so you won't pay any fees when you're in a different country or state. Furthermore, it'll be quicker to copy and paste data such as domain names, usernames or error messages in other words details which are sometimes hard to give to the other party over the phone. The live chat is also a considerably quicker solution to contact your website hosting service provider's support team compared to using a ticketing system. What's more, when some situation requires a bit more time to be taken care of, you can do something else while you wait for guidance on the live chat, which means that you won't waste time - something that is impossible if you are on the phone.