A ticketing system is the most popular communication channel that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to handle a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments given by either side will be stored in the exact same place in the event that somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to complete a particular operation or to get in touch with the company’s support staff. In case you would like to manage a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it may take a considerable span of time for the hosting provider to process your ticket requests.