A ticketing system is the most popular communication channel that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to handle a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments given by either side will be stored in the exact same place in the event that somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to complete a particular operation or to get in touch with the company’s support staff. In case you would like to manage a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it may take a considerable span of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our shared website hosting plans is not separate from the web hosting account. It’s included in our all-embracing Hepsia Control Panel and you’ll be able to access it at any specific time with only a few mouse clicks, without leaving your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of de facto any support ticket that you have sent in the past, if required. In addition, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to handle a particular problem before you actually send a ticket. The response time is maximum sixty minutes, which means that you can get timely assistance at any particular moment and if our client care team recommends that you should do something within your account, you can do it straight away without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was created with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an inquiry or experience a predicament, you can touch base with our client support staff on the spur of the moment without the need to use an entirely different admin interface. You can browse your web files or check different settings within your account whilst opening a new ticket or reading the response to an old one. If you have heaps of tickets and you want to track down a specific one, you can take advantage of the clever search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in no more than an hour irrespective of the nature of your enquiry or problem.