The availability of the customer and tech support that a shared website hosting company provides will tell you a lot about the services that they supply too. In case you are allowed to use just emails and tickets, you have almost certainly discovered some reseller not the hosting provider. When this is the case, you will probably have to wait for a few days in order to have an issue resolved as your reseller may not be checking their communication regularly or they may need to get hold of the real website hosting company for additional assistance. When the supplier offers various means of communication with fast response time which are available at any moment, they're almost certainly the top provider, not just a reseller. So you'll receive prompt assistance and top quality support since they will have direct access to the servers where your account is. Regardless of the trouble - technical or sales, it's always much better to communicate with your hosting company right away through your favourite way of communication.
24/7 Customer Support in Shared Website Hosting
All our shared website hosting plans feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting solutions well before you make a purchase or you're an existing client and you have any kind of question or some issue, you're able to contact us anytime, including weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical matters or any matters which need additional time to analyze and deal with. Unlike a number of other website hosting providers, our trouble tickets feature a guaranteed max response time of just one hour, therefore regardless of what your problem is, it'll be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive well-timed assistance, particularly when your web site is not running efficiently for some reason. Our semi-dedicated hosting plans feature 24/7 customer and tech support, so that in case something comes up, you'll be able to use various ways to let us know - phone line with several local numbers around the globe, live chat, emails and tickets. The first two options are for billing, pre-sales and general issues, so if you don't have an account yet, for example, you are able to receive extra information about our services, or we will help you with less demanding technical matters. The next two options are for solely tech issues or anything that is more time-consuming due to the fact that it is easier to follow the correspondence between you and our support crew. The guaranteed maximum response time for them is just 1 hour, the regular one - 15-20 min, therefore you won't need to wait for a whole day so as to get support as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
With our VPS hosting plans, you'll never need to wait for more than an hour so as to get help for any type of situation that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the support tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support crew. We have local telephone numbers in a number of countries around the world plus a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there's always somebody to assist you promptly. In case you need assistance with third-party software, that you cannot deploy or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will get lightning-fast support when you purchase a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that when you open a ticket from your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs longer time to be resolved or when it has to be given to our admins, since it is far more convenient to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.